Enablence, a provider of last mile Fiber to the Home and copper-based network equipment, is adding a number of features to improve its customer experience with the addition of new customer service, training and support tools and programs.
Among these new features are a Customer Support Web Portal, two global training and certification programs in Singapore and Barcelona, a more structured Service Level Agreement (SLA) program and a buy-back program.
Providing 24/7 self-service access to
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