© 2010 - 2011 Shari Harley www.leadershipandsalestraining.com Have you ever needed to address a concern with a client, colleague or direct report but you weren't sure what to say or how to say it? Perhaps you waited, hoping the problem would go away, but it didn't. It either stayed the same, or got worse. Have you ever asked for feedback and been told that, "You're doing fine. Just keep doing what you're doing." Give clear and specific feedback that employees,
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